Terms and Conditions


Mary Pop In is fully insured for Public Liability and Professional Indemnity.

Mary Pop In is registered with ICO for data protection.

Mary Pop In holds a current DBS certificate (formerly CRB)

Mary Pop In is a member of APDO – Association of Professional Declutterers and Organisers

  1. Fees are £35 per hour payable on completion of each session by cash or BACS transfer.

  2. Cancellations – a cancellation notice period of 48 hours is required. Cancellations made later than this are liable for 50% charge.  This may be offset against a future booking as long as it is within the subsequent 3 months.

  3. Sessions of 3 hour minimum are recommended.  More than one session may be necessary.

  4. Light cleaning as part of the decluttering process may be undertaken but we do not aim to do a deep clean.

  5. Provision of boxes, bags and labels are the responsibility of the client – this can be discussed at time of booking.

  6. We can assist with the removal of unwanted items to the extent of one carload per visit.  Other item disposal will be the responsibility of the client.

  7. We can advise on disposal options at the time of the session.

  8. Any decisions on disposal of items are the sole responsibility of the client and Mary Pop In cannot be held liable for ‘a change of mind’ after an item has been disposed of.

  9. We work with care but cannot be held responsible for items damaged during a session.

  10. For sessions longer than 3 hours, please allow time for an unpaid break and light refreshments.

  11. Photos will be taken before and after a session but will not be used without the permission of the client and will always remain anonymous.

  12. No client data will be stored or shared with any third parties.

  13. An initial telephone consultation is provided free of charge.  A consultation visit is charged at £20 and this can be redeemed against a firm booking.

  14. Travel costs – for journeys under one hour, travel is included.  Travel charges outside of this time will be discussed and agreed at time of booking.

  15. A copy of these terms and conditions will be brought to the first session and you will be required to sign and date each copy, retaining one for yourself and returning one to Mary Pop In.

Terms and Conditions

© 2018 Mary Pop In

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